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Refund and Returns Policy

Live Stock Guarantee Policy

BUY FISH ONLINE strives to supply the exotic fish community with the finest quality aquatic live stock available. For this reason we offer all our customers a “arrive alive” guarantee on all fish purchased  through our nationwide courier service.

 

  • This guarantee does not cover any shipping or handling charges; these charges are not refundable

  • The guarantee is void once fish is in the tank

  • We do not accept fish returns due to to size or tank comparability. 

  •  WE WILL NOT SHIP BLACKLISTED FISH . DON’T EVEN ASK. 

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In the unlikely event that you suffer a loss during transit, please notify us within 30 minutes of courier delivery confirmation. We do receive notice immediately upon delivery by The Courier Guy.  Do not discard any livestock without contacting us and receiving authorization to do so.

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WE REQUIRE:​

  • A video clearly showing you cutting and opening the box with the fish inside dead for the first time is required. No video also voids our guarantee since there is no proof of fish arriving dead.  

  • Claims will only be honored if fish arrives dead. 

  • If shipment was booked from the clients side, no claim will be entertained. 

  • Live shipments must be received immediately upon delivery by our courier. If you are not home to receive your shipment on its first delivery attempt, this guarantee is void.

  • You must accept shipments sent to you under any and all circumstances. Any refused shipment will disqualify you from any future livestock purchases from buyfishonline.co.za. Additionally, you will be held responsible for costs of the refused shipment. If there is any damaged noted to the exterior of a delivered package, immediately report the damage to the delivery person, and open package while the courier is there to take note. Failure to report damage at the time of delivery may void this guarantee. 

  • Your tank must be established and in good condition. Your water quality should meet Buy Fish Online standards:

  •  Ammonia: 0 ppm

  •  Nitrites: 0 ppm

  •  nitrates: 30 ppm

  •  PH: Specific to livestock purchased (see item’s details)

  • It is recommended to drip acclimate all livestock before introducing it into your tanks

  • No claims will be entertained once bag is opened, and fish is in the tank.